PlayOJO Privacy Policy

We at PlayOJO take your privacy seriously, and this policy explains how we collect, use, store and protect your personal information whenever you visit our website, use the PlayOJO app or play at our online casino. This policy applies to every visitor and registered player across our platform, including anyone who signs up for a PlayOJO casino account, plays PlayOJO slots, joins PlayOJO bingo rooms or contacts our support team. By using our services you agree to the practices described below.

Who We Are

Our services are operated by Skill on Net Ltd, registered in Malta under registration number C50024, with registered offices at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, Malta. Here at Play OJO, we hold a licence from the UK Gambling Commission (account number 39326), and English law governs our relationship with you, with the courts of England having sole jurisdiction over any disputes. Deposit and withdrawal processing for our UK-facing operations is handled by Skill On Net Limited, registered in England and Wales. We also operate under a Malta Gaming Authority licence for other markets and under a German GGL virtual slot machine permit for playojo.de.

Information We Collect

When you register for a PlayOJO login, we collect the personal details you provide, such as your name, date of birth, address, email address and phone number. We also collect information generated as you use our services, including your gaming activity, deposit and withdrawal history, device information, IP address, browser type and the pages you visit within the Play OJO casino platform.

• We gather registration details when you open a PlayOJO casino account
• We record your gameplay across PlayOJO slots, PlayOJO bingo rooms and live dealer tables
• We collect payment information when you deposit or request a withdrawal
• We store communication records from PlayOJO live chat and email support
• We log technical data from your device when you access our PlayOJO app or website

How We Use Your Information

We use your data to provide, operate and improve our services. This includes verifying your identity, processing deposits and withdrawals, preventing fraud and money laundering, and complying with our licensing obligations. We also use this information to personalise your experience, including tailoring Play OJO Kicker offers, calculating your OJOplus cashback, tracking your progress through OJO Levels and determining eligibility for promotions such as PlayOJO free spins or a PlayOJO no deposit bonus. Every advertised offer, including any PlayOJO bonus code or PlayOJO kicker code, is subject to an automatic eligibility check based on the information you provide at registration.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the PlayOJO casino app to remember your preferences, keep you securely logged in, and understand how players interact with our platform. Cookies also help us measure the performance of our marketing campaigns and improve navigation across desktop, mobile and our iOS and Android apps. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including your ability to stay logged in to your Play OJO account or receive personalised offers.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who help us deliver our services, including payment processors, identity verification providers, regulators and auditors. Our random number generators are independently audited by iTech Labs, and eCOGRA acts as our authorised alternative dispute resolution body, meaning your data may be shared with them if a complaint is escalated. We may also share information with law enforcement or regulatory authorities, such as the UK Gambling Commission or the Malta Gaming Authority, where required by law. Where we operate under different brands or in different territories, such as PlayUZU in Spain, Mexico and Peru, or our German site under GGL supervision, your data is only shared within our corporate group under appropriate safeguards.

Data Security and Protection of Your Funds

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Player funds are held separately from operational funds at Barclays, meeting the Gambling Commission's medium protection segregation standard. We restrict access to your account information to authorised staff only, and we continuously monitor our systems for suspicious activity to protect both your data and your PlayOJO casino balance.

International Data Transfers

Because we operate across multiple markets, including the United Kingdom, Sweden, Canada and other territories, your data may be transferred outside your home country. Our Play OJO platform for Germany, playojo.de, is operated under a Gemeinsame Glücksspielbehörde der Länder permit with its own dedicated support contact, while other markets operate under our Malta Gaming Authority licence. Wherever your data is processed, we ensure appropriate contractual and legal safeguards are in place to maintain an equivalent level of protection.

Your Privacy Rights

You have rights over the personal data we hold about you, and we are committed to helping you exercise them. Depending on your location, you may have the right to:

• Access the personal data we hold about your PlayOJO account
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including marketing communications
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact us using the details below, and our team will respond in line with applicable data protection law, including UK GDPR.

Data Retention

We retain your personal data for as long as your PlayOJO casino account remains active, and for a further period afterwards to meet our legal, regulatory and anti-money laundering obligations. Certain records, such as transaction history and identity verification documents, must be retained for a minimum period required by our licensing conditions, even after you close your account.

Children and Age Verification

Our services are strictly intended for players who are at least 18 years old. We use identity and age verification checks to ensure that only eligible players can register a Play OJO account, deposit funds or play PlayOJO slots, PlayOJO bingo or any other game on our platform. We do not knowingly collect personal data from anyone under the legal gambling age.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of PlayOJO after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or your PlayOJO login and account details, please contact our support team at [email protected] or through PlayOJO live chat, available 24/7 once you are signed in. We are here to help with any privacy-related query, whether it concerns your account, our PlayOJO casino app, or how we process information related to your Play OJO withdrawal times and payment history.