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Responsible Gaming at PlayOJO

At Play OJO, we want every spin, every bingo ticket and every live-dealer hand to stay fun. We are committed to giving you the tools, information and support you need to stay in control while you play, and this page explains exactly how we do that. Whether you access our services through the PlayOJO app, the desktop site or your PlayOJO login on mobile, the same safer-gambling protections apply across every platform.

Our Commitment to Safer Gambling

We hold a licence from the UK Gambling Commission (account number 39326), and our operations are governed by English law. As part of that licence, we are required to promote responsible play, and we take that responsibility seriously at every level of our business, across the entire PlayOJO Casino experience. Our Fair Play Policy sits alongside our responsible gambling measures, and together they are designed to protect the balance, the rewards and the wellbeing of every player who signs in to a PlayOJO casino account.

We also work with eCOGRA, our authorised Alternative Dispute Resolution body, so that if you ever feel a decision we've made about your account is unfair, you have an independent route to raise it after our own complaints process has been exhausted.

Setting Limits and Taking Control

Our Play OJO platform gives you a full set of account controls that let you decide how much time and money you spend with us. These tools are available whether you play slots, bingo or our live casino tables, and you can adjust them at any time from your account settings.

  • We let you set daily, weekly or monthly deposit limits, so your spending never exceeds what you're comfortable with
  • We offer loss limits, which stop further deposits once a chosen loss threshold has been reached
  • We provide session reminders that alert you to how long you've been playing
  • We allow you to set wagering limits across our slots, jackpot games and Play OJO bingo rooms
  • We give you the option to reduce any limit instantly, while increases take effect only after a short cooling-off period

These controls apply across our PlayOJO online casino and our bingo product, so however you choose to play, you remain in charge of your own limits.

Time-Out and Self-Exclusion

If you need a break, we make it easy to step away. Here at PlayOJO, we offer a 'time-out' feature that temporarily suspends your account for a period you choose, from 24 hours up to six weeks, during which you will not receive marketing communications and cannot log in.

For longer breaks, we support self-exclusion for a minimum of six months, up to a maximum of five years. Once self-exclusion is activated on your PlayOJO account, we close your account immediately, remove you from all promotional lists, and block new registrations linked to your details for the duration you've selected. We also participate in GAMSTOP, the UK's national self-exclusion scheme, and we strongly encourage anyone who wants a fresh start away from all UK-licensed gambling sites, not just ours, to register with GAMSTOP directly.

Recognising the Signs of Problem Gambling

We want players to be able to spot the early warning signs of gambling harm, both in themselves and in people close to them. Some signs to watch for include:

  • Spending more time or money on gambling than you originally planned
  • Chasing losses by depositing again shortly after a loss
  • Neglecting work, relationships or responsibilities in favour of playing
  • Feeling anxious, irritable or preoccupied when you're not playing
  • Borrowing money or using funds intended for essentials to keep playing

If any of this sounds familiar, we encourage you to use our deposit limits, time-out feature or self-exclusion tools straight away, or to reach out to our live chat team for confidential support.

Self-Assessment and Free Tools

We recommend that players who are unsure about their gambling habits take a short self-assessment test, such as the one provided by GamCare or BeGambleAware. These free, confidential tools ask a series of simple questions and can help you understand whether your play has moved from entertainment into something that needs attention. Our PlayOJO team also signposts these resources directly from your account dashboard.

Support Organisations We Work With

We partner with, and signpost to, a number of independent organisations that specialise in gambling support. These services are free, confidential and available to anyone, whether or not you have an account with us:

  • GamCare - the National Gambling Helpline, offering advice, support and free counselling
  • BeGambleAware - independent information and free self-assessment tools
  • Gamblers Anonymous - peer support groups for people affected by problem gambling
  • GAMSTOP - the UK's official multi-operator self-exclusion scheme
  • Gamban and other blocking software that restricts access to gambling websites and apps, including ours

We list these services within our account settings and on our help pages so you never need to search far to find them.

Protecting Under-18s

We only accept players who are 18 years of age or older, and we verify age and identity as part of our standard account checks. We do not knowingly allow anyone under 18 to hold a PlayOJO casino account, register for our welcome bonus, or claim any of our promotions. Parents and guardians who are concerned about underage access to gambling sites can install parental control software such as NetNanny or CyberPatrol, and we support the use of such tools on any shared or family device.

Fair Play and Responsible Use of Rewards

Our Fair Play Policy exists to make sure that OJO Levels, OJOplus, the OJO Wheel and every other reward on our Play OJO platform, including our PlayOJO Casino bonus offers, are used as intended - for enjoyable, genuine play. We ask that you never deposit purely to trigger a bonus with no intention of playing, and we ask that you avoid low-risk betting patterns designed purely to extract value from free spins or cashback. Playing this way not only breaches our terms, it can also be a sign that gambling has stopped being fun, which is exactly the moment to use our limit-setting tools or talk to our support team.

Getting in Touch

We at PlayOJO are here whenever you want to talk about your play. Our live chat is available 24/7 once you're signed in, and our support team can also be reached by email at [email protected]. Whether you have a question about your PlayOJO login, need help adjusting a limit, or simply want to talk through how you're feeling about your gambling, we are ready to listen and to help, without judgement, at any hour of the day or night.

FAQ

How can I control how much I spend?

You can set daily, weekly or monthly deposit limits, loss limits and wagering limits from your account settings at any time. Reductions take effect instantly, while increases only apply after a short cooling-off period.

How long can I take a break from PlayOJO for?

Our time-out feature suspends your account for anywhere from 24 hours to six weeks, while self-exclusion is available for a minimum of six months up to a maximum of five years, with your account closed and removed from all promotional lists.

Do you support GAMSTOP?

Yes, we participate in GAMSTOP, the UK's national self-exclusion scheme, and we encourage anyone wanting a fresh start across all UK-licensed sites to register directly with them.

Do I need to be 18 to play?

Yes, we only accept players aged 18 or over and verify age and identity as part of our standard checks before anyone can hold an account or claim a promotion.

How do I get support if I'm worried about my gambling?

You can reach our live chat team 24/7 once signed in through your PlayOJO Casino login, email [email protected], or contact free, confidential services such as GamCare or BeGambleAware.

Content updated: August 27, 2026